EasyRemoteSupport

Let Your Support Team Member Sit Right Next to Your Customer

Provide Your Customers with Professional Support via Internet on the Remote Control Basis

Qotec - Ko"nig & Hauswirth OEG today announces the release of EasyRemoteSupport, powerful remote-control software, which is extremely easy to operate and lets anyone, who wishes to offer professional support via the internet, do that in the most effective way.

"EasyRemoteSupport began as a service we developed and used to provide support for our own customers," says Josef Hauswirth. "But soon we recognized its enormous potential and today we are proud to present a technically sophisticated solution, which is easy to access and easy to use." EasyRemoteSupport will make the life of the support team of any software company much easier. There won't be any more endless consultations over the phone, when typical questions, like: 'What do you see right now?' or 'Where are you right now?' are to be repeated over and over again. EasyRemoteSupport lets you solve the problem yourself instead of trying to make your already nervous and upset customers understand how to do that on their own. With EasyRemoteSupport, you can watch the Windows desktop, control the keyboard, navigate the mouse from the distance and transfer files between the two computers. An internet connection is the only minimum requirement for working with the software.